Digitalisation of business enables Hybrid Working at Attorneys Cvijanović

Despite an expanded team and redeployment of work tasks, Attorneys Cvijanović encountered an increasing number of legal acts, files, and correspondence, which they kept almost exclusively in physical form. Overview of a case status was difficult because several employees were working on a certain case. The files were circulating around the office, and it was often not clear who had them and at what stage of processing each case was. With 3,500 open cases, action had to be taken.

Key requirements:

• Keeping records of incoming mail, marking with bar codes and delegation of correspondence among relevant staff
• Traceability of documentation and its status
• Quick and easy document search
• Ensuring compliance with deadlines for submission of documents

Attorneys Cvijanovic implemented Canon's document management system Therefore, adapted to the needs of a law firm. The whole process was completed at just the right time – in March 2020, before the serious obstacles posed by the pandemic began. Just before the lockdown, they were thus ready for so-called hybrid work. The Therefore system allowed them to continue their activities anywhere outside the office as they had apps installed on both laptops and mobile phones.

Although some documents still must be kept in physical form, all incoming documents are also digitised. The main novelty was thus the changed way of working. The whole process of locating a particular file and the information in it now takes a few moments.

After two years of the digitisation project, the benefits are undeniable, especially the extraordinary time savings and, consequently, increased productivity. Real-time cooperation is smoother and more transparent. All important client data, correspondence and important events are gathered in one place. The quality and speed of the system are at an extremely high level.