First steps towards digitalisation
Despite an expanded team and redeployment of work tasks, Attorneys Cvijanović encountered an increasing number of legal acts, files, and correspondence, which they kept almost exclusively in physical form. Overview of a case status was difficult because several employees were working on a certain case. The files were circulating around the office, and it was often not clear who had them and at what stage of processing each case was. With 3,500 open cases, action had to be taken.
- Keeping records of incoming mail, marking with bar codes and delegation of correspondence among relevant staff
- Traceability of documentation and its status
- Quick and easy document search
- Ensuring compliance with deadlines for submission of documents