"THE SYSTEM HAS GREATLY IMPROVED THE OFFICE'S OPERATION, RESULTING IN A MORE EFFICIENT SERVICE TO THE CLIENT ALSO MAKING THE OFFICE'S OPERATION SMOOTHER."
Initially, saving scanned copies of contracts and wills wasn't practiced, resulting in repetitive scanning for clients requesting the same documents, a time-consuming task. Furthermore, delivering paper copies led to high paper consumption and costs while being less eco-friendly. The process inefficiency was evident as customers had to visit the Office twice for orders, leading to customer influx, overwhelmed front office employees, and up to a five-day waiting period for the public.
They wanted the client to be able to request and purchase informal and legalised copies of documents from the comfort of their homes without having to visit the department.
An online system would effectively eliminate waiting times and reduce the number of clients coming to the department. Employees could, therefore, focus on other tasks.
The archives dating back to 1465 A.D., a digital service would effectively preserve the precious documents.