Canon European Warranty System

This warranty is valid for one year from the date of purchase by the consumer (three years for projectors & ninety days for projector lamps), as evidenced by the aforementioned documents.

PIXMA G Series: two years or 30000 prints, whichever occurs sooner.

PIXMA G550/650: two years or 10000 prints, whichever occurs sooner.

Warranty service is available in the authorized Canon service centres.

Any costs of secure transportation of the product to and from the Canon service centre will be borne by the customer. If the product is brought into a country which is not covered by EWS and which does not accept the warranty card, the product must be returned to the country where it was purchased in order to benefit from the warranty.

For full details of the warranty offered in individual countries please contact the relevant EWS member.

Canon and the EWS-members do not warrant the following:

• Periodic check-ups, maintenance and repair or replacement of parts due to normal wear and tear.
• Consumables.
• Any software.
• Parts subject to wear (e.g., video heads, projector optical parts, waste ink pads and guide rollers) as well as supplies and accessories (e.g., batteries and recording media) including, but not limited to, tapes, DVD, memory card and detachable HDD used with this product are not covered by this warranty.
• Defects caused by modifications carried out without Canon's approval.
• Costs incurred by Canon service centres in making any adaptations or modifications of a product necessary for country specific technical or safety standards or specifications, or any other costs to adjust the product as a result of any specifications which have changed since the delivery of the product.
• Damage resulting from the fact that a product is not conforming to country specific standards or specifications in another country than the country of purchase.

Warranty repair service is excluded if damage or defects have been caused by:

• Improper use, excessive use, handling or operation of the product as referred to in the users' or operators' manuals and/or relevant user documents, including without limitation, incorrect storage, dropping, excessive shocks, corrosions, dirt,water or sand damages.
• Repairs, modifications or cleaning carried out at a service centre not authorized by Canon.
• Damage caused directly by the use of spare parts, software or consumables (such as ink, paper, toner or batteries), which are not compatible with the product. Compatibility with your specific Canon product should be evidenced on the packaging but is assured when using genuine Canon spare parts, software or consumables as these have been tested. You are advised to check compatibility prior to use.
• Connecting the product to equipment not approved for connection by Canon.
• Inadequate packaging of the product when returning it to the authorised Canon service centre.
• Accidents or disasters or any cause beyond the control of Canon, including but not limited to lightning, water, fire, public disturbances and improper ventilation.

Repair service may be delayed when performed outside of the original country of purchase because the product is not yet sold in that country or sold in a country-specific design. Accordingly, certain spare parts for the product may not be in stock in the country of repair.

It is the responsibility of the customer to backup and save any software files and programs before repair and to restore the same after such repair.

Canon assumes no responsibility for any other claims, including, but not limited to, loss of recording media and loss of data etc., not specifically stated in this warranty. When returning the product for warranty service, please pack it very carefully, insure it, enclose the bill of sale and warranty card, the instructions for repair and (if applicable) a sample of recording media on which the pictures taken by the product are store. This warranty does not affect the consumer's statutory rights under applicable national legislation in force, nor the consumer's rights against the retailer arising from the sales/purchase contract. In the absence of applicable national legislation, this warranty will be the consumer's sole and exclusive remedy, and neither Canon nor its subsidiaries or other EWS members shall be liable for any incidental or consequential damages for breach of any express or implied warranty of this product.

The On-Site Warranty is valid for 2 years from the purchase date of your new Canon office product, as evidenced by the proof of purchase.

On-site Warranty service is available by contacting Canon’s helpdesk.

On-Site Warranty service will be provided in one of the following ways:

• On-Site Repair (via technician)*, which covers all associated labour costs (including call out, travel and repair times) and the cost of all service parts.
  

• On-Site Exchange (via courier), which covers cost of replacement product and all associated shipping costs.
  

The service method is determined by the model and you will be notified on how to proceed when you contact the Canon helpdesk.

*The services under this On-Site Warranty may be carried out by a third party on Canon’s behalf using reasonable skill and care.

Canon does not warrant the following:

• Periodic check-ups, maintenance and repair or replacement parts due to normal wear and tear.
• Consumables & Accessories including AC adaptor.
• Any software.
• Parts subject to wear as well as supplies and accessories.
• Defects caused by modifications carried out without Canon’s approval.
• Costs incurred by Canon in making any adaptations or modifications of a product necessary for country specific technical or safety standards or specifications, or any other costs to adjust the product as a result of any specifications which have changed since the delivery of the product.
• Damage resulting from the fact that the product is not conforming to country specific standards or specifications in another country than the country of purchase.

Warranty service is excluded if damage or defects have been caused by:

• Improper use, handling or operation of the product as referred to in the users' or operators' manuals and/or relevant user documents, including without limitation, incorrect storage, dropping, excessive shocks, corrosions, dirt, water or sand damages;
• Repairs, modifications or cleaning carried out at a service centre not authorized by Canon;
• Damage caused directly by the use of spare parts, software or consumables (such as ink, paper, toner or batteries, printer heads), which are not compatible with the product. Compatibility with your specific Canon product should be evidenced on the packaging but is assured when using genuine Canon spare parts, software or consumables as these have been tested. You are advised to check compatibility prior to use.
• Connecting the product to equipment not approved for connection by Canon.
• Accidents or disasters or any cause beyond Canon’s control, including but not limited to lightning, water, fire, public disturbances and improper ventilation.

In addition to the foregoing the On-Site Warranty does not include:

• Services and related service parts required due to a faulty installation or network connection of your product if the installation and network connection of your product has not been provided by Canon;
• Work that is needed because of any disconnection and reconnection of the product, including any preparation necessary for safe transit other than as provided by us or on Our behalf;
• Work other than during Our standard service hours, unless varied by the On-Site Warranty Service Plan;

Please note that for the provision of On-Site services by the service engineers/courier it is a prerequisite that your product is located in the territory. On-Site services can only be provided subject to you granting the service engineer/courier access to the product and reasonable support requested in relation thereto.

If you intend to move your product from one address to another during the duration of your On-Site Warranty, you are required to notify Canon of the new address details. You can do this by sending an email to the specified contact email address for the territory (e-mail addresses are provided in the On-site warranty contact details). If you move the product to another country, please check whether the country to which you move your product is listed in the On-site warranty contact details to make sure Canon offers the On-site warranty in that country.

Repair/exchange service may be delayed when performed outside of the original country of purchase if the product is not yet sold in that country or is sold in a country-specific design. Accordingly, certain spare parts for the product may not be in stock in the country of repair. It is the responsibility of the customer to backup and save any software files and programs before repair/exchange and to restore the same after such repair/exchange. Canon assumes no responsibility for any other claims, including, but not limited to, loss of recording media and loss of data etc., not specifically stated in this warranty. This warranty does not affect the consumer's statutory rights under applicable national legislation in force, nor the consumer's rights against the retailer arising from the sales/purchase contract. In the absence of applicable national legislation, this warranty will be the consumer's sole and exclusive remedy, and neither Canon nor its subsidiaries shall be liable for any incidental or consequential damages for breach of any express or implied warranty of this product. For full details of the warranty offered in individual countries please contact the Canon helpdesk.

Subject to the foregoing, you agree that Canon is not responsible for any additional work required, or loss, costs or damage caused, because:

1. You have not used, stored or handled the product properly (including failure to provide appropriate environmental conditions), or not complied with any instructions or recommendations for the product given by Canon or contained in any operations manual, or any other clause of the On-Site Warranty;
2. You have not installed or maintained any error correction, current software upgrades or new releases supplied or made generally available by Canon or other relevant third party suppliers;
3. Of a virus (or similar) in your system or because of any malfunction or requirement of any product that you have linked to the product or which otherwise adversely affects the operation of the product;
4. You or someone else acting on your behalf has damaged or made changes to the product or connected or incorporated any other item to the product, or your associated systems which adversely affect the operation of the product;

The On-Site Warranty shall be governed by and construed in accordance with the relevant law of the country where the product is used and where the services are provided, and any disputes in connection with the On-Site Warranty come under the exclusive jurisdiction of the competent courts of this jurisdiction.

In general, Canon offers the European Warranty System (EWS) for products purchased in:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Netherlands and the United Kingdom.

Please view the full Terms and Conditions of this warranty.

In general, there is no legal requirement for customers to register a product with Canon for EWS warranty purposes. Registering a product with Canon via Canon iD will allow us to send you targeted promotional materials and updates regarding your products. Some occasional promotional warranties may require registration with Canon, but the specific Terms & Conditions of the promotion will specify this if applicable.

For European Warranty System (EWS) applicable countries, each product box will generally contain a EWS Warranty Card in the box. This will look similar to the following examples: 

It is not necessary for you to return any documentation to Canon in order to register for the European Warranty System (EWS). If you wish to specifically request a warranty repair under the EWS then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the product in question and, in some cases, a completed warranty card may also be required. Please refer to the specific country in question for specific requirements.

If you wish to specifically request a warranty repair under the European Warranty System then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the product in question and, in some cases, a completed warranty card may also be required. Please refer to the specific country in question for specific requirements. Promotional warranty offerings may also specify further requirements, so please refer to the specific Terms & Conditions of any promotional offers (if applicable.)

In general, there is no legal requirement for customers to register a product with Canon for EWS warranty purposes. If you wish to specifically request a warranty repair under the European Warranty System then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the product in question and, in some cases, a completed warranty card may also be required. This proof of purchase requirement (including original date of purchase) is also applicable to products received as a gift.

In general, Canon products are offered with a 24 month European Warranty System warranty. Exceptions can and do apply and it is often the case that retailers offer their own warranty extension promotions. If in doubt, please refer to the warranty section of the applicable Canon country support website or to your retailer (in the case of retailer warranty extensions.)

Details regarding the specific warranty offered per product will generally be contained in the product box. In general, products will be covered by a warranty that applies to their specific sales region and it will be necessary for customers to return any products to the applicable region in order to claim a warranty repair. Canon does not generally offer a global warranty unless specifically mentioned for specific products/regions.

Yes, Canon products are covered by the European Warranty System (EWS) regardless of whom the actual product owner is. However the start and end date of the warranty will apply to the original purchase date and not the date of subsequent sale.  If you wish to specifically request a warranty repair under the EWS then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the product in question and, in some cases, a completed warranty card may also be required. Please require to the specific country in question for specific requirements.

Technically, Canon warranties are only applicable within the region in which the product has been sold and for which specific warranty details were included in the box.  Canon does not generally offer a global warranty unless specifically mentioned for specific products/regions. We would always advise Canon customers to contact local Canon representatives to see what assistance is possible. In some cases it may be necessary for you to pay for any applicable repairs and to then attempt to reclaim this from Canon (this only applies if the fault repaired is covered by the terms of European Warranty System (EWS) – for example customer misuse is excluded) when you return to the EWS region. To support your claim we would always advise you to retain any applicable documentation relating to charges incurred/repairs handled.