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Canon European Warranty System Information

The information below details the Return to Base Warranty terms and conditions.

Warranty Information 

In the event that a Canon product develops a fault, our customers are covered by the Canon European Warranty System (EWS) which ensures that the fault is resolved free of charge for a limited period of time after purchase (terms and conditions apply).

The EWS is comprised of two different service offerings and the offering that is applicable to you is determined by your location and the product you have purchased.

Return To Base EWS:
For most Canon consumer products, a Return To Base service is offered. If a product develops a manufacturing fault during the warranty period then it must be returned to a Canon approved repair facility where it will be repaired free of charge by Canon authorised technicians. Your product will be returned to you when the repair is complete.

For full terms and conditions of all warranty types, please click on the relevant warranty offering below -


Imaging Products European Warranty System (EWS)

Canon and the EWS-members warrant the hardware of this product to be in good working order during the warranty period. In the event that the hardware is found to be defective within the warranty period, hardware repair service will be provided free of charge at the authorized Canon service centre(s) in the countries of membership of EWS.

This Return To Base Warranty applies to Canon products, intended for and purchased within the European Economic Area (“EEA”) plus Switzerland.

EWS service free of charge may be obtained only against presentation of this warranty card together with the original invoice/cash ticket issued to the customer by the retailer, and if the warranty card states (a) the purchaser's name, (b) the retailer's name and address, (c) the model name and serial number, if any, of the purchased product and (d) the date of purchase of the product. Canon reserves the right to refuse warranty service if this information is not complete or has been removed or changed after the original purchase of the product by the consumer from the retailer.

Canon may repair or replace Canon products with new or reconditioned parts or products of equivalent to new performance and reliability. Canon may also replace products with equivalent models where the original has been discontinued. Reconditioned parts or products will only be used if it is permissible to do so under the statutory law of a country where the warranty is applied.

1. Warranty period

This warranty is valid for one year from the date of purchase by the consumer (three years for Projectors & ninety days for Projector lamps), as evidenced by the abovementioned documents.

* PIXMA G Series: one year or 30000 prints, whichever occurs sooner.

** XEED 4K501ST; XEED WUX500ST; XEED WUX6500; LV-X420; LV-HD420: 3 years or 6000 hours usage, whichever occurs sooner. / XEED 4K600STZ: 5 years or 12000 hours usage, whichever occurs sooner.

2. To obtain warranty service

Warranty service is available in the authorized Canon service centres.

Any costs of secure transportation of the product to and from the Canon service centre will be borne by the customer. If the product is brought into a country which is not covered by EWS and which does not accept the warranty card, the product must be returned to the country where it was purchased in order to benefit from the warranty.

3. EWS- Members:

For full details of the warranty offered in individual countries please contact the relevant EWS member.

4. Limitations

Canon and the EWS-members do not warrant the following
- Periodic check-ups, maintenance and repair or replacement of parts due to normal wear and tear
- Consumables.
- Any software.
- Parts subject to wear (e.g., video heads, projector optical parts, waste ink pads and guide rollers) as well as supplies and accessories (e.g., batteries and recording media) including, but not limited to, tapes, DVD, memory card and detachable HDD used with this product are not covered by this warranty.
- Defects caused by modifications carried out without Canon's approval.
- Costs incurred by Canon service centres in making any adaptations or modifications of a product necessary for country specific technical or safety standards or specifications, or any other costs to adjust the product as a result of any specifications which have changed since the delivery of the product.
- Damage resulting from the fact that a product is not conforming to country specific standards or specifications in another country than the country of purchase.

Warranty repair service is excluded if damage or defects have been caused by:
- Improper use, excessive use, handling or operation of the product as referred to in the users' or operators' manuals and/or relevant user documents, including without limitation, incorrect storage, dropping, excessive shocks, corrosions, dirt,water or sand damages.
- Repairs, modifications or cleaning carried out at a service centre not authorized by Canon.
- Damage caused directly by the use of spare parts, software or consumables (such as ink, paper, toner or batteries), which are not compatible with the product. Compatibility with your specific Canon product should be evidenced on the packaging but is assured when using genuine Canon spare parts, software or consumables as these have been tested. You are advised to check compatibility prior to use.
- Connecting the product to equipment not approved for connection by Canon.
- Inadequate packaging of the product when returning it to the authorized Canon service centre.
- Accidents or disasters or any cause beyond the control of Canon, including but not limited to lightning, water, fire, public disturbances and improper ventilation.

5. Others

Repair service may be delayed when performed outside of the original country of purchase because the product is not yet sold in that country or sold in a country-specific design. Accordingly, certain spare parts for the product may not be in stock in the country of repair.

It is the responsibility of the customer to backup and save any software files and programs before repair and to restore the same after such repair.

Canon assumes no responsibility for any other claims, including, but not limited to, loss of recording media and loss of data etc., not specifically stated in this warranty. When returning the product for warranty service, please pack it very carefully, insure it, enclose the bill of sale and warranty card, the instructions for repair and (if applicable) a sample of recording media on which the pictures taken by the product are store. This warranty does not affect the consumer's statutory rights under applicable national legislation in force, nor the consumer's rights against the retailer arising from the sales/purchase contract. In the absence of applicable national legislation, this warranty will be the consumer's sole and exclusive remedy, and neither Canon nor its subsidiaries or other EWS members shall be liable for any incidental or consequential damages for breach of any express or implied warranty of this product.

 



EWS Contact Details

The table below contains the countries that offer the Canon European Warranty System, for more information please view the full Canon EWS Terms and Conditions.

You can find the contact information for each country and the service level that is available.

Please be aware that, where available, On-Site service is provided for eligible products only.

Country Helpdesk Contact Details EWS Services Available On-Site Service Restrictions
Austria

+43 1 360 277 45 67

Canon Austria

Return To Base
On-Site (Repair & Exchange)
None
Belgium

+32 (0)2 620 01 97

Canon Belgium (Dutch)
Canon Belgium (French)

Return To Base
On-Site (Repair & Exchange)
None
Bulgaria

+359 (0)2 8079 260
service@canon.bg

Canon Bulgaria  

Return To Base N/A
Cyprus

+357 2 2314 719

Doros Neophytou

Return To Base N/A
Czech Republic

+420 296 335 619

Canon Czech

Return To Base
On-Site (Repair & Exchange)
None
Denmark

+45 70 20 55 15

Canon Denmark

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland Denmark (including bridged islands) only. Remote areas are excluded.
Estonia

+372 630 0530
overall@overall.ee

Overall

Return To Base N/A
Finland

+358 (020) 366 466
(Calls are charged at 0.15 cents / min if you are calling from a land line. Call payments may differ depending on mobile phone operators. Please contact your operator for more information)

Canon Finland

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland Finland (including bridged islands) only. Remote areas are excluded.
France

+33 (0)1 70 48 05 00

Canon France

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland France (including bridged islands) only.
Germany

069 2999 3680

Canon Germany

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland Germany (including bridged islands) only.
Greece

+302 10 969 6422

Canon Greece

Return To Base N/A
Hungary

+36 (06)1 235 53 15

Canon Hungary

Return To Base
On-Site (Repair & Exchange)
None
Iceland

Photo / Video Products: +354 533 34 11 

Beco 

Printer / Scanner Products: +354 569 77 60

Nyherji

Return To Base N/A
Ireland

+353 16 990 990

Canon Ireland

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland Ireland (including bridged islands) only.
Italy

+39 02 3859 2000

Canon Italy

Return To Base
On-Site (Repair & Exchange)
On-Site Repair: None
On-Site Exchange: Mainland Italy (including bridged islands) only.
Latvia

Photo / Video Products: +371 67 38 75 10
Printer Products: +371 67 20 40 80
info@ibs.canon.lv

I B Serviss

Return To Base N/A
Lithuania

Orgsis   +370 5 239 5510

Return To Base N/A
Luxembourg

+352 27 302 054

Canon Luxembourg

Return To Base
On-Site (Repair & Exchange)
None
Malta

+356 2148 8800
info@avantech.com.mt

Avantech

Return To Base N/A
Norway

+47 23 50 01 43

Canon Norway

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland Norway (including bridged islands) only. Remote areas are excluded.
Poland

+48 22 583 4307

Canon Poland

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland Poland (including bridged islands) only.
Portugal

+351 21 424 51 90

Canon Portugal

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland Portugal (including bridged islands) only.
Romania

Photo / Video Products: +402 13246281
Printer / Scanner Products: +402 19633 
cristian.dorobantu@crisprofessionalservices.ro

Canon Romania

Return To Base N/A
Slovakia

+421 (0)250 102 612

Canon Slovakia

Return To Base
On-Site (Repair & Exchange)
None
Slovenia

Photo / Video Products: (+386 1) 5461 000

3A Servis

Printer / Scanner Products: (+386 1) 5853 777

Birotehna

Return To Base N/A
Spain

+34 91 375 45 55

Canon Spain

Return To Base
On-Site (Repair & Exchange)
On-Site Repair: None
On-Site Exchange Only: Mainland Spain (including bridged islands) only.
Sweden

+46 (0)8 519 923 69

Canon Sweden

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland Sweden (including Dotland & bridged islands) only. Remote areas are excluded.
Switzerland

+41 22 567 58 58

Canon Switzerland (French)
Canon Switzerland (German)

Return To Base
On-Site (Repair & Exchange)
None
The Netherlands

+31 (0)20 721 91 03

Canon Netherlands

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland Netherlands (including bridged islands) only.
UK

+44 (0)207 660 0186

Canon UK

Return To Base
On-Site (Repair & Exchange)
On-Site Repair & Exchange: Mainland UK (including bridged islands) only.

Calls charged at geographical local rates dependent on your current mobile or landline call plan/service provider. For exact charges, please check with your service provider first.



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On-Site Warranty Contact Details

The on-site warranty service is offered in the countries listed below under the Canon European Warranty System (EWS).
Please note that the on-site warranty applies only to the products listed in this list of valid products.

The terms and conditions of Canon's EWS on-site warranty apply.
If your product is not eligible for the on-site warranty, you will be offered a return service at the premises; see European Warranty System (EWS).


Region Details Beschreibung
BELGIË Service uitsluitingen Geen
Canon helpdesk 02 6200 197
Openingstijden Maandag tot vrijdag: 09,00 - 17,00
Online support http://nl.canon.be/Support/consumer_products/index.aspx
Belgique Service restrictions Pas de restrictions
Centre d'appel 02 6200 197
Heures d'ouverture Du Lundi à Vendredi: 09,00 - 17,00
Site internet http://nl.canon.be/Support/consumer_products/index.aspx
ČESKÁ REPUBLIKA Servisní restrikce
Help desk číslo (+420) 296 335 619 - Poplatky se mohou měnit v závislosti na poskytovateli služby; ověřte si u Vašeho poskytovatele přesnou výši poplatku.
Otevírací doba Pondělí - Pátek 9:00 - 17:00
Internetový odkaz na technickou http://www.canon.cz/Support/Consumer_Products/Telephone_Numbers/telephone_numbers.aspx
Danmark Service-begrænsninger Ikke brofaste Øer er ikke dækket af On-Site Service. Grønland og Færøerne er ikke dækket af On-Site Service.
Canon help desk 70 2055 15 - Prisen kan variere afhængigt af teleudbyderen. Du kan få oplyst den nøjagtige pris hos din teleudbyder.
Åbningstider Mandag til fredag: 09:00 - 17:00
Web support link http://www.canon.dk/Support/Consumer_Products/Telephone_Numbers/telephone_numbers.aspx
Deutschland Einschränkungen Die Vor-Ort-Garantie gilt innerhalb von Deutschland (Festland ohne Inseln)
Canon Helpdesk 069 / 29 99 36 80 - Die Kosten für ihren Anruf hängen vom jeweiligen Vertrag mit Ihrem Telefonanbieter ab. Bitte erkundigen Sie sich bezüglich der Gebühren für ihren Anruf (Mobiltelefon- oder Festnetznummer) direkt bei Ihrem Telefonanbieter.
Öffnungszeiten Montag bis Freitag: 09,00 - 17,00
Web support link http://www.canon.de/Support/Consumer_Products/Telephone_Numbers/telephone_numbers.aspx
España Restricciones del Servicio Disponible en el territorio Español (Península, Islas canarias y Baleares)
Número de teléfono de Atención al cliente (Help Desk) 901 900 012 - El costo de la llamada puede variar dependiendo de su proveedor de telecomunicaciones, por favor consulte con su proveedor para conocer los cargos exactos.
Horario de funcionamiento La linea Help Desk es accesible desde las 09:00h hasta las 17:00h CET de Lunes a Viernes
Vínculo a la Web de soporte de Canon http://www.canon.es/Support/Consumer_Products/Telephone_Numbers/telephone_numbers.aspx
FRANKREICH Service restrictions Par intervention technicien sur site à J+2. Service disponible à partir du 06.01.06 en France métropolitaine uniquement.
Centre d'appel 01 70 48 05 00 - Les tarifs peuvent varier en fonction de votre opérateur téléphonique. Contactez votre opérateur téléphonique pour connaître le tarif exact.
Heures d'ouverture Du Lundi au Vendredi: 09:00 - 17:00
Site internet http://www.canon.fr/Support/consumer_products/Telephone_Numbers/telephone_numbers.aspx
IRLAND Service restrictions For Republic of Ireland to perform the service during the next working day after your call is logged.
Help Desk number (353) 1890 200 563 - Calls are charged at a local rate. The charges can vary depending on telecom provider; please check with your telecom provider to find out the exact charges.
Opening hours Monday to Friday: 09:00 - 17:00
Web support link http://www.canon.ie/Support/Consumer_Products/Telephone_Numbers/telephone_numbers.aspx
Italia Restrizioni al servizio Le richieste di intervento ricevute entro le ore 12,00 verranno gestite entro: Isole minori 3 giorni lavorativi. Sicilia, Sardegna, Calabria, Basilicata e Puglia 2 giorni lavorativi. Resto dell'Italia il giorno lavorativo seguente. Le richieste di intervento ricevute dopo le ore 12,00 verranno gestite entro: Isole minori 4 giorni lavorativi. Sicilia, Sardegna, Calabria, Basilicata e Puglia 3 giorni lavorativi. Resto dell'Italia 2 giorni lavorativi.
Numero telefonico di supporto 848 800 519 - Le tariffe possono variare a seconda del gestore della linea telefonica. Rivolgersi al proprio gestore per ulteriori informazioni.
Orario di apertura Lunedi a Venerdì: 9:00 am - 17:00 pm
Collegamento al sito di supporto http://www.canon.it/Support/Consumer_Products/Telephone_Numbers/telephone_numbers.aspx
Luxemburg Service restrictions Pas de restrictions
Centre d'appel 27 302 054
Heures d'ouverture Du Lundi à Vendredi: 09,00 - 17,00
Site internet http://www.canon.lu/Support/Consumer_Products/Telephone_Numbers/telephone_numbers.aspx
MAGYARORSZÁG Korlátozások Munkaszüneti és ünnep napokon a helyszíni szervizszolgáltatás nem vehető igénybe
A Vevőszolgálat telefonszáma 06 1 235 5315 - A hívás díja a telefonszolgáltatótól függően változhat, kérjük, telefonszolgáltatójától tudakolja meg a pontos hívásdíjakat.
A Vevőszolgálat elérhető Hétköznap reggel 9 órától délután 5 óráig
Online segítség kérése az alábbi linken http://www.canon.hu/Support/Consumer_Products/Telephone_Numbers/telephone_numbers.aspx
Nederland Service uitsluitingen Geen
Canon helpdesk 020 721 91 03 - De kosten per gesprek zijn onder lokaal tarief. Deze kosten kunnen verschillen per telefoonmaatschappij. Neem voor informatie over de exacte kosten contact op met uw telefoonmaatschappij.
Openingstijden Van Maandag tot Vrijdag: 09:00 - 17:00
Online support http://www.canon.nl/Support/Consumer_Products/Telephone_Numbers/telephone_numbers.aspx
Norge Service begrensninger For fjerntliggende strøk i Nordnorge, vennligst aksepter nestfølgende arbeidsdag + 2 arbeidsdager.
Canon kundestøtte 23 50 01 43 - Prisen kan variere avhengig av telefonleverandøren. Kontakt din telefonleverandør for å få nøyaktige prise.
Åpningstider Mandag til Fredag: 09:00 - 17:00
Online support http://www.canon.no/Support/Consumer_Products/Telephone_Numbers/telephone_numbers.aspx
ÖSTERREICH Einschränkungen Keine.
Canon Helpdesk 0810 0810 09 - Der Anruf erfolgt zum Ortstarif. Die Gebühren können je nach Telefonanbieter unterschiedlich sein; bitte erkundigen Sie sich diesbezüglich direkt bei Ihrem Telefonanbieter.
Öffnungszeiten Mo-Fr: 09:00 - 17:00
Web support link http://www.canon.at/Support/Consumer_Products/Telephone_Numbers/telephone_numbers.aspx
Polska Ograniczenia serwisowe Wszystkie zgłoszenia do Pomocy Technicznej po godzinie 15:00, realizowane będą w dniu następnym + 1 dzień.
Telefon do Pomocy Technicznnej 22 583 4307 - opłata według taryfy operatora świadczącego usługi.
Czynne w gdzinach Od Poniedziałku do Piątku: 09:00 - 17:00
Pomoc Techniczna On-Line http://www.canon.pl/Support/Consumer_Products/Telephone_Numbers/telephone_numbers.aspx
PORTUGAL Restrições ao Serviço "on-site" (no local do cliente) Efectuado apenas em Portugal Continental. O serviço "on-site" não está disponível nas regiões Autónomas dos Açores e da Madeira.
Número telefónico de suporte (Nº de HelpDesk) 21 424 51 90 - Os custos poderão variar dependendo do operador telefónico; por favor verifique com o seu operador telefónico os custos exactos.
Horário de Funcionamento O serviço funciona de segunda a sexta-feira das 9:00 às 17:00
Endereço de Suporte via Web (link) http://www.canon.pt/Support/Consumer_Products/index.aspx
Schweiz Einschränkungen Keine.
Canon Helpdesk 0848 833 838 - Die Gebühren können je nach Telefonanbieter unterschiedlich sein; bitte erkundigen Sie sich diesbezüglich direkt bei Ihrem Telefonanbieter.
Öffnungszeiten Montag bis Freitag: 09:00 - 17:00
Web support link http://de.canon.ch/Support/Consumer_Products/Telephone_Numbers/telephone_numbers.aspx
SLOVENSKÁ REPUBLIKA Servisné obmedzenia
Help desk číslo (+421) 250 102 612 - Poplatky sa môžu menit v závislosti od poskytovateľa služieb; presnú výšku poplatku si overte u Vášho poskytovateľa.
Otváracie hodiny Pondělí - Pátek 09:00 - 17:00
Internetový odkaz na technickú podporu http://www.canon.sk/Support/Consumer_Products/Telephone_Numbers/telephone_numbers.aspx
Suisse Service restrictions Pas de restrictions.
Centre d'appel 0848 833 838 - Les tarifs peuvent varier en fonction de votre opérateur téléphonique. Contactez votre opérateur téléphonique pour connaître
Heures d'ouverture Du Lundi à Vendredi: 09,00 - 17,00
Site internet http://fr.canon.ch/Support/Consumer_Products/Telephone_Numbers/telephone_numbers.aspx
Suomi Huoltorajoitukset Jos asut Pohjois-Suomen etäisissä alueissa ole ystävällinen ja ota huomioon että huollon suorittaminen voi kestää seuraavaan arkipäivään + 2 päivää.
Canon tukipalvelu 020 366 466 (8,28 snt/puhelu + 11,99 snt/min)
Aukioloajat Maanantaista Perjantaihin: 09,00 - 17,00
Linkki web-palveluun http://www.canon.fi/Support/Consumer_Products/Telephone_Numbers/telephone_numbers.aspx
SVERIGE Service-begränsningar För avlägsna delar i norra Sverige, vänligen acceptera nästföljande arbetsdag + 2 arbetsdagar.
Telefonsupport 08 519 923 69 - Kostnaden kan variera beroende på teleoperatör:
Våra öppettider Måndag till Fredag: 09,00 - 17,00
Webbsupport http://www.canon.se/Support/Consumer_Products/Telephone_Numbers/telephone_numbers.aspx
GROSSBRITANNIEN UND NORDIRLAND Service restrictions For UK Mainland, Isle of Wight, Northern Ireland to perform the service during the next working day after your call is logged. For Channel Islands, Isle of Man & Scottish islands to perform the service within 24 working hours from when your call was logged.
Help Desk number 0844 369 0100 - Calls are charged at a local rate. The charges can vary depending on telecom provider; please check with your telecom provider to find out the exact charges.
Opening hours Monday to Friday: 09:00 - 17:00
Web support link http://www.canon.co.uk/support/consumer_products/index.aspx

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